Apple Service Provider Plus
Apple Service Provider Plus Centre
Extended Applecare
Get peace of mind from Apple
The AppleCare Protection Plan extends the complimentary coverage on your Mac to three years of world-class support. The plan includes expert telephone assistance, global repair coverage, onsite repairs for desktop computers,* web-based resources, and TechTool Deluxe from Micromat—all for one economical price.
Coverage plan
Three years of security
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. By purchasing the AppleCare Protection Plan with your Mac, you can extend your coverage to three years.
Comprehensive coverage
The AppleCare Protection Plan covers your Mac, as well as an AirPort Extreme Card, an AirPort Express or AirPort Extreme Base Station, Time Capsule, MacBook Air SuperDrive and Apple RAM purchased for your Mac. Mac mini, Mac Pro, and MacBook Pro customers can also register one Apple display for coverage, provided the Mac and display are purchased together.
One number to call for help
Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system—with vastly superior support. Just one phone call can help resolve most issues with your Mac. The AppleCare Protection Plan provides support for Apple hardware, the Mac OS, and Apple consumer applications, including iLife, iWork, Jam Packs, iChat AV, Mail, Safari, iCal, iSync, AppleWorks, and QuickTime.
One number to call for help
Convenient repair options
The AppleCare Protection Plan includes up to three years of onsite service for desktop computers.* The plan also provides global repair coverage, which can be very important if you travel abroad. Apple-authorized technicians perform repairs using genuine Apple parts.
Investment protection
Purchase the AppleCare Protection Plan along with your new Mac to take maximum advantage of the coverage the plan provides. No other service and support program can provide peace of mind for such a small investment.
See AppleCare Protection Plan Terms and Conditions at http://www.apple.com/legal/applecare/appgeos.html for complete product details.
* Onsite service is not available in all locations.
Onsite service
Depot Service
for Ipod Service
iPod customers with tech support issues please visit the link provided below and follow the troubleshooting instructions. If you reach the bottom of the troubleshooting webpage and the issue has not been resolved then click on the link at the bottom of the troubleshooting webpage and complete the process to have your iPod sent in to Apple for service.
http://www.apple.com/support/ipod/five_rs/
If you have any questions please contact Apple at 1-800-263-3394.
Exchanges and Extension Programmes
iMac G5 Repair Extension Program for
Video and Power Issues - September 2005
Computer model: iMac G5, 17-inch and 20-inch
iMac Serial number range, first 5 digits:
W8435 - W8522 or
QP435 - QP522 or
CK435 - CK522 or
YD435 - YD522
iMac G5 Repair Extension Program for
Power Supply Issues - November 2006
Computer model: iMac G5, 20-inch
iMac EMC number: 2056
Power Mac G5 Repair Extension Program for Power Supply Issues - November 2006
Computer model: Power Mac G5
Serial number range, first 5 digits:
CK539 - CK608 or
G8539 - G8608 or
YM539 - YM608 or
eMac G4 Repair Extension Program for
Video and Power - June 2006
Computer model: eMac G4
eMac Serial number range:
G8412 -G8520 or
YM412 -YM520 or
VM414 -VM518
Battery Update - 1.2
Computer models:
13-inch MacBook, White
13-inch MacBook, Black
15-inch MacBook Pro
17-inch MacBook Pro
MacBook Pro Battery Exchange - July 2006
Computer model: 15-inch MacBook Pro
Battery model number: A1175
Battery serial number range:
ending with U7SA, U7SB or U7SC
iBook G4 Battery Exchange - August 2006
Computer model: 12-inch iBook G4
Battery model number: A1061
Battery serial number range, first 5 digits:
ZZ338 - ZZ427 or
3K429 - 3K611 or
6C519 - 6C552 ending with S9WA, S9WC, S9WD
iBook G4 Battery Exchange - May 2005
Computer model: 12-inch iBook G4
Battery model number: A1061
Battery serial number range, first 5 digits:
HQ441-HQ507
* PowerBook G4 Battery Exchange - August
2006
Computer model: 15-inch PowerBook G4
Battery model number: A1078 and A1148
Battery serial number range, first 5 digits:
3K425-3K601 or
6N601 ending with THTC or
6N530-6N551 ending with THTA, THTB, THTC
* PowerBook G4 Repair Extension Program for
Displays - August 2005
Computer model: 15-inch PowerBook G4
PowerBook serial number range, first 5 digits:
V7334 - V7345 or
QT331 - QT339
* PowerBook G4 Battery Exchange - May 2005
Computer model: 15-inch PowerBook G4
Battery model number: A1078
Battery serial number range:
3X446-3X509
* PowerBook G4 Repair Extension Program for
Memory Slot - January 2006
Computer model: 15-inch PowerBook G4
PowerBook serial number range, first 5 digits:
W8503 - W8518
* PowerBook G4 Battery Exchange - 2004
Computer model: 15-inch PowerBook G4
Battery model number: A1045
Battery serial number range, first 5 digits:
HQ404, HQ405, HQ406, HQ407, or HQ408
* PowerBook G4 Battery Exchange - August
2006
Computer model: 12-inch PowerBook G4
Battery model number: A1079
Battery serial number range:
ZZ411-ZZ427 or
3K428-3K611
* PowerBook G4 Battery Exchange - May 2005
Computer model: 12-inch PowerBook G4
Battery model number: A1079
Battery serial number range:
3X446-3X510